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    Troubleshooting windows Autopilot – stuck at account setup working on it

    Eswar KonetiBy Eswar KonetiMay 06, 8:03 pm2 Mins Read EMS 46,024 Views
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    Updated: 27-May-2022

    Windows Autopilot is a collection of technologies such as Azure AD, Microsoft Intune etc., used to set up and pre-configure new devices, getting them ready for productive use.

    When working with windows autopilot, there is one common question that keep rising in the forums is, account setup stuck and takes longer time while the device preparation and device setup are completed. If you are doing hybrid AAD joined, you must have experienced this already. If you are doing hybrid azure ad join, please read this article to supercharge the process https://oofhours.com/2020/07/26/supercharge-the-hybrid-azure-ad-join-device-registration-process/

    Account setup is the last phase in the ESP which will mostly handles all tasks pertain to the user targeted.

    As you can see below, the device preparation and device setup are completed, where as the account setup sometimes takes longer than expected.

    So you can either skip the account setup phase or let it continue and complete the tasks assigned to the user. It is your choice.

    In this blog post, we will see how we can skip/bypass the account setup phase and let user use the device while the tasks in account setup phase run background.

    image

    To skip the account setup phase, we will create custom device configuration profile (CSP) and target this to DEVICE GROUP. Don't deploy this to user group.

    Login to Windows - Microsoft Endpoint Manager admin center

    Go to windows, configuration profiles, create profile. select platform as windows and later.

    image

    Name : Skip user Enrollment Status Page (your choice)

    Click on add

    image

    Name: Skip user Enrollment Status Page (your choice)
    Description: (enter a description)
    OMA-URI: ./Vendor/MSFT/DMClient/Provider/ProviderID/FirstSyncStatus/SkipUserStatusPage
    Data type: Boolean
    Value: True

    image

    Click on save, click Next, click next(scope tags)

    Assignments, you can add the autopilot device group that you have created or add All devices

    image

    Click on next, next, create.

    Next time, the autopilot device will perform the device preparation and device setup only, this will help user to login to the device while the account setup tasks run behind the scenes.

    For more information about understand and troubleshoot the Enrollment Status Page

    https://docs.microsoft.com/en-us/troubleshoot/mem/intune/understand-troubleshoot-esp#troubleshooting

    Hope this helps!

    account setup autopilot CSP ESP intune MEM setting up your device for work Skip user Enrollment Status Page troubleshooting Windows autopilot working on it
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    5 Comments

    1. Andre Piva on May 5, 2023 3:55 AM

      Thanks! I lost a lot of time with this screen, several formatting ... and now it worked!

      Reply
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    4. Devin Rindler on January 6, 2022 5:19 AM

      Where do you find ProviderID for the OMA-URI? Several devices in our environment are having this exact problem and I think this should be the fix, as the machines work just fine if you reboot while it hangs on the "account setup" step.

      Reply
      • Eswar Koneti on January 6, 2022 9:09 AM

        Here is the Microsoft article for CSP https://docs.microsoft.com/en-us/windows/client-management/mdm/dmclient-csp

        Thanks,
        Eswar

        Reply

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    Author

    I’m Eswar Koneti ,a tech enthusiast, security advocate, and your guide to Microsoft Intune and Modern Device Management. My goal? To turn complex tech into actionable insights for a streamlined management experience. Let’s navigate this journey together!

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