Close Menu
    Facebook X (Twitter) Instagram
    Sunday, July 13
    X (Twitter) LinkedIn
    All about Endpoint Management
    • Home
    All about Endpoint Management
    Home»CM2012»SCCM Configmgr Failed to initiate install of WSUS updates, error = 0x80246002

    SCCM Configmgr Failed to initiate install of WSUS updates, error = 0x80246002

    Eswar KonetiBy Eswar KonetiJune 04, 7:51 pm3 Mins Read CM2012 17,926 Views
    Share
    Facebook Twitter LinkedIn Reddit

    While i was checking the software update compliance reports for Microsoft and Non-Microsoft (3rd party updates ,SCUP integrated) ,i see that ,compliance report looks good for Microsoft but not for 3rd party updates.

    SCCM Version: Configmgr Current Branch 1702 with SCUP integrated for 3rd party updates.

    During the investigation on 1 client, found that ,it is failing to install only adobe & Java updates but rest of the 3rd party updates (Chrome, Filezilla,Firefox etc) installed successfully.

    Initially when i ran the software update report and compliance % was not at at good shape ,so my thinking was ,it could be because of certificate issue but after logging to the client, found few 3rd party updates installed but not Java & Adobe.

    So as part of troubleshooting ,verified the SCUP certificate imported successfully (double check though other 3rd party updates installed) ,AcceptTrustedPublisherCerts=1 set in registry correctly HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate.

    Next is to look at the client logs for software updates. The first log to look at is wuahandler.log .

    Failed to download updates to the WUAgent datastore. Error = 0x80246002.

    image

    0x80246002 refers to A download manager operation could not be completed because the file digest was not recognized.

    After seeing above error, i went to ccmcache to verify the content download was successful or not but i can see the content downloaded to ccmcache and i can extract the file (cab) to see installation file for Java.

    So next step is to look at UpdatesHandler.log if i can find any other information

    Failed to initiate install of WSUS updates, error = 0x80246002

    Failed to start batch install through WSUS Install handler , error = 0x80246002

    image

    Next to look at windowsupdate.log ,even that has same error as above.

    All the logs have same error code “file digest was not recognized”. This could be due to the hash mismatch issue so which lead me to think about re-publishing the Java and Adobe (these 2 have issues) from SCUP to SCCM ,resync the software updates ,redownload the content ,delete the existing deployments, create new deployment solve the issue.

    Steps that i followed to the fix are long enough but you can give a try by simply re-distributing the content to DP ,delete the existing deployment and re-create the deployment for Adobe & java updates to see if that works for you.

    How did i solve the issue ?

    1. Open SCUP console, go to publications ,look at the folder that has Java & Adobe updates . Select the folder ,click on Publish Icon that you see on the top

    image

    2.During the publish option ,do select the following Sign All ,click next ,next and close . Monitor SCUP.log for any errors.

    image

    3. Go back to SCCM console ,perform software update sync ,monitor wsyncmgr.log

    4. After the sync success ,re-download Java & Adobe updates to package.

    5.Delete the existing deployments because client must re-download the new package that you download now else client will follow the old content that was stored in ccmcache and it will keep failing.

    6.After you delete and re-create the deployments, initiate the machine policy using client notification for clients to download the new policy

    7.Login to one of the problematic client ,open software center ,if there is no maintenance window to install the updates ,install the updates manually ,monitor the logs (wuahandler.log,updatesdeployment.log,updatehanlder.log & windowsupdate.log)

     

    Hope it helps.

    0x80246002 3rd party adobe updates configmgr Failed to initiate install of WSUS updates Failed to start batch install through WSUS Install handler SCCM SCUP software updates failed to install
    Share. Twitter LinkedIn Email Facebook Reddit

    Related Posts

    SCCM SQL Report – Compare Installed Apps on TWO Different Computers

    July 13, 10:35 am

    Optimize Your Intune Workflow with a Powerful Browser Extension

    March 22, 10:39 am

    Migrate Microsoft 365 Updates from SCCM/MECM to Intune for Co-Managed Devices

    February 11, 9:50 pm

    1 Comment

    1. Tschan on March 5, 2024 10:13 PM

      In my case i had to delete the client cache and reset the client policies via PoSh. After updatting the computerpolicies the Update installed successfully.

      Reply

    Leave a ReplyCancel reply

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

    Sign Up

    Get email notifications for new posts.

    Author

    I’m Eswar Koneti ,a tech enthusiast, security advocate, and your guide to Microsoft Intune and Modern Device Management. My goal? To turn complex tech into actionable insights for a streamlined management experience. Let’s navigate this journey together!

    Support

    Awards

    Archives

    © Copyright 2009-2024 Eswar Koneti, All rights reserved.

    Type above and press Enter to search. Press Esc to cancel.