SCCM Configmgr Current Branch updates stuck at downloading for longer time WARNING Failed to extract the payload cab of package

 

Today  I just finished in-place upgrade for one of my SCCM Configmgr 2012 R2 SP1 Site to Configmgr Current Branch 1606 and upgrade was very smooth without any issues.

After the in-place upgrade completed successfully,launch the console, check for updates under updates and servicing node for 1610. For some reason update 1610 stuck at downloading for longer time .

To troubleshoot this ,open dmpdownloader.log ,check the download status . As you can see below ,it is trying to extract autorun.inf from the cab file that was downloaded (update 1610) but it failed for some reason.

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Why does it fail to extract ? Well ,the server is running Mcafee Antivirus and it is blocking the inf file.

How do you check Mcafee is blocking the inf file extraction ?

By default ,Mcafee logs stored in C:\ProgramData\McAfee\DesktopProtection . So check the AccessProtectionLog.txt on server ,i found below message.

1/3/2017    1:48:55 PM    Blocked by Access Protection rule     NT AUTHORITY\SYSTEM    System:Remote    D:\Program Files\Microsoft Configuration Manager\EasySetupPayload\af633310-e419-44b3-9e0e-ab93d57087cf\autorun.inf    Anti-virus Standard Protection:Prevent remote creation of autorun files    Action blocked : Create

To fix this ,get your security /respective team to add folder “D:\Program Files\Microsoft Configuration Manager\EasySetupPayload folder” into exclusion list in McAfee or disable the McAfee AV temporary until the download is finished.

Hope it helps!

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