SCCM Configmgr Current Branch updates stuck at downloading for longer time WARNING Failed to extract the payload cab of package


Today  I just finished in-place upgrade for one of my SCCM Configmgr 2012 R2 SP1 Site to Configmgr Current Branch 1606 and upgrade was very smooth without any issues.

After the in-place upgrade completed successfully,launch the console, check for updates under updates and servicing node for 1610. For some reason update 1610 stuck at downloading for longer time .

To troubleshoot this ,open dmpdownloader.log ,check the download status . As you can see below ,it is trying to extract autorun.inf from the cab file that was downloaded (update 1610) but it failed for some reason.


Why does it fail to extract ? Well ,the server is running Mcafee Antivirus and it is blocking the inf file.

How do you check Mcafee is blocking the inf file extraction ?

By default ,Mcafee logs stored in C:\ProgramData\McAfee\DesktopProtection . So check the AccessProtectionLog.txt on server ,i found below message.

1/3/2017    1:48:55 PM    Blocked by Access Protection rule     NT AUTHORITY\SYSTEM    System:Remote    D:\Program Files\Microsoft Configuration Manager\EasySetupPayload\af633310-e419-44b3-9e0e-ab93d57087cf\autorun.inf    Anti-virus Standard Protection:Prevent remote creation of autorun files    Action blocked : Create

To fix this ,get your security /respective team to add folder “D:\Program Files\Microsoft Configuration Manager\EasySetupPayload folder” into exclusion list in McAfee or disable the McAfee AV temporary until the download is finished.

Hope it helps!

Leave a Reply